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Great article I found on Fast Company about how businesses can learn to engage their customers on Twitter. There are several examples from Dell to Zappos, who are already building successful online communities. Adapted from the book Engage, by Brian Solis.

In case you’ve missed the above two hyperlinks, here’s the link to read more: http://www.fastcompany.com/article/21-twitter-tips-from-socially-savvy-companies

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March 28, 2012 · 8:00 am